Five Star Rating Review on Google Business
Total expert, helpful, friendly, English and open on a public holiday. Emailed them late at night with a cry for 'help', they responded almost immediately and we set off early to get there by opening time. Worth a significant detour to get my bike properly fixed. Thanks Keith!
Ignore minor complaints and resolve issues privately when possible.
Address issues constructively. Don't use responses to advertise.
Do not ask users for anything or offer them anything.
Be professional and polite. The world can read your response.